Adeptus Health

  • Patient Access Lead

    Job Location US-TX-Garland
    Posted Date 2 weeks ago(2 weeks ago)
    Type
    Regular Full-Time
    Job ID
    12977
    Shift
    Day
    Facility
    Garland- Centerville - 439
    Company
    Texas Health Emergency Room
  • Company Overview

    Texas Health Emergency Room: Texas Health Emergency Room is a joint venture between Texas Health, the largest health care system in North Texas, and Adeptus Health, the nation’s leading operator of freestanding emergency rooms. Strategically located within communities for optimal access, Adeptus operates more than 30 First Choice Emergency Rooms in Dallas, Denton, Tarrant, and Collin counties. These will now become Texas Health Emergency Rooms. Each equipped with a full radiology suite, including CT scanner, digital X-ray and ultrasound. The ERs also have on-site laboratory capabilities and are staffed with board-certified physicians and emergency-trained registered nurses.

    About Adeptus Health

    Adeptus Health is a leading patient-centered healthcare organization expanding access to the highest quality emergency medical care through its network of freestanding emergency rooms and partnerships with premier healthcare providers. All Adeptus Health freestanding facilities are fully equipped emergency rooms with a complete radiology suite of diagnostic technology, on-site laboratory, and staffed with board-certified physicians and emergency trained registered nurses. For the last four years, Adeptus Health has exceeded the 95th percentile in patient satisfaction according to patient feedback collected nationwide by Press Ganey Associates Inc. Adeptus Health also was named a 2016 and 2017 Best Workplaces in Healthcare by Great Place to Work® and Fortune Magazine.  For more information, please visit adpt.com.

    Responsibilities

    The Patient Access Lead (PAL) is responsible for guiding and motivating the Patient Access Department within their facility. The Patient Access Lead reports directly to the Facility Administrator.  The PAL is the first point of contact with patients and serves one of the most important functions. The PAL will courteously and professionally greet patients and obtain accurate demographic and insurance information for registration. This position will work in harmony with clinical staff to ensure each patient is given the highest level of customer service and every staff member is treated with the utmost respect.  The PAL will carry-out his/her duties by adhering to the highest standard of ethical and moral conduct and fully support the mission, vision, and values of the Company.

    Qualifications

    Education and Experience:

    • Associate’s degree or 4 years of relevant experience required.
    • Minimum of 2 years customer service experience is required.
    • 1 year of management experience preferred.
    • Current BLS for the Healthcare Provider. Must have a current card from an American Heart Association (AHA) recognized course.
    • Experience working in an Emergency Department is preferred.
    • Experience providing customer service to patients and their families is preferred.
    • Experience working with patient records and charts is preferred.
    • Understanding of insurance plans is preferred.

    Keywords

    Corporate15

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