Adeptus Health

  • Lead Patient Registration Representative

    Job Location US-AZ-Laveen
    Posted Date 1 month ago(1 month ago)
    Regular Full-Time
    Job ID
    Arizona General Hosp
    Dignity Health Arizona General Hospital
  • Company Overview

    Dignity Health Arizona General Hospital: Looking for a new, different way to practice healthcare? Well look no further! At Dignity Health Arizona General Hospital we pride ourselves on our work and our ability to give each patient the time they need and deserve. Whether you join our Hospital or one of our Free-Standing Emergency Rooms, you will become a valuable member of our healthcare team and your contribution is vital in providing the highest quality patient care. Dignity Health Arizona General Hospital is bringing a new level of healthcare to Arizona. Our state of the art facilities are designed with the clinical team in mind, allowing our team to focus on what is truly important – the patient. Make the right choice and follow a career path that leads with innovation and puts patient care at the forefront. Apply to join our team today!

    About Adeptus Health

    Adeptus Health is a leading patient-centered healthcare organization expanding access to the highest quality emergency medical care through its network of freestanding emergency rooms and partnerships with premier healthcare providers. All Adeptus Health freestanding facilities are fully equipped emergency rooms with a complete radiology suite of diagnostic technology, on-site laboratory, and staffed with board-certified physicians and emergency trained registered nurses. For the last four years, Adeptus Health has exceeded the 95th percentile in patient satisfaction according to patient feedback collected nationwide by Press Ganey Associates Inc. Adeptus Health also was named a 2016 and 2017 Best Workplaces in Healthcare by Great Place to Work® and Fortune Magazine.  For more information, please visit


    The Lead Patient Access Representative (LPAR) is responsible for supervising, guiding and motivating the Patient Access Department. In addition to management duties, the LPAR also functions as the Patient Access Representative during scheduled shifts.  The Patient Access Representative (PAR) is the first point of contact with patients and serves one of the most important functions. The PAR will courteously and professionally greet patients and obtain accurate demographic and insurance information for registration. This position will work in harmony with clinical staff to ensure each patient is given the highest level of customer service and every staff member is treated with the utmost respect.  The Lead Patient Access Representative  will carry-out his/her duties by adhering to the highest standard of ethical and moral conduct and fully support the mission, vision, and values of the Company.  


    Other Manager responsibilities include but are not limited to:

    • Trains new staff on Patient Access duties, as well as company and department policies and procedures. 
    • Conducts performance reviews and counseling sessions.
    • Prepares monthly work schedule for the department; includes scheduling PTO and minimizing overtime.
    • Reviews all department hours and submits to payroll.
    • Responsible for covering any open Patient Access Representative shifts in the facility in the event no one is available.
    • All members of the team are responsible for ensuring the facility is cleaned and well maintained.


    PAR responsibilities include but are not limited to:

    • Demonstrates ability to effectively communicate (written and oral) with individuals and groups of various backgrounds and educational levels in a high stress environment.
    • Demonstrates ability to manage multiple, changing priorities in an effective and organized manner, under stressful demands while maintaining exceptional customer service.
    • Exhibits a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.
    • Reviews and processes patient registration forms and medical records ensuring they contain all necessary documents.
    • Complete and balance all daily transaction paperwork.
    • Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
    • Follows and maintains current knowledge of company and department policies and procedures.
    • Ability to flex schedule to meet the department needs to include longer scheduled shifts and may include night, weekend and holiday coverage.
    • Must be able to perform duties in a fast paced/stressful environment.
    • The employee is required to have close visual acuity.


    Education & Experience

    • Associate’s degree or 4 years of relevant experience required.
    • Bachelor’s degree is preferred.
    • Minimum of 4 years of face to face customer service experience is required.
    • Minimum of 2 years of management experience is required, including experience in interviewing, talent selection, and employee development.
    • Current BLS for the Healthcare Provider. Must have a current card from an American Heart Association (AHA) recognized course.

    • Experience providing customer service to patients and their families is preferred.
    • Experience working in an Emergency Department is preferred.
    • Experience working with patient records and charts is preferred.
    • Understanding of insurance plans is preferred.

    Skills & Attributes

    • Ability to incorporate excellent customer service skills in dealing with patients, personnel, physicians, and peers.
    • Must be self-driven and possess the ability to work in teams with minimal daily supervision.
    • Ability to communicate in a clear, concise, and organized manner and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    • Proficiency in Microsoft Office is required.



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