Adeptus Health

  • Patient Access Lead

    Job Location US-TX-Spring
    Posted Date 1 week ago(8/9/2018 5:34 PM)
    Type
    Regular Full-Time
    Job ID
    12836
    Shift
    Varied
    Facility
    Spring Rayford & Richards
    Company
    First Choice Emergency Room
  • Company Overview

    First Choice Emergency Room: Tired of the hospital grind? Looking for a change from the constant chaos of the typical ED? Well look no further! At First Choice Emergency Room™, we pride ourselves on our work and our ability to give each patient the time they need and deserve. Our practice model is very different from a traditional hospital based emergency room and gives our staff the ability to spend quality time with each patient. When you join First Choice Emergency Room™, you become a valuable member of our healthcare team and your contribution is vital in providing the highest quality patient care. First Choice Emergency Room™, the nation’s leading freestanding emergency room system, is revolutionizing the delivery of emergency medical services for adult and pediatric emergencies. We were named one of the 2013 & 2015 Best Companies to Work for in Texas and according to Press Ganey, we provide the highest quality emergency medical care.

    About Adeptus Health

    Adeptus Health is a leading patient-centered healthcare organization expanding access to the highest quality emergency medical care through its network of freestanding emergency rooms and partnerships with premier healthcare providers. All Adeptus Health freestanding facilities are fully equipped emergency rooms with a complete radiology suite of diagnostic technology, on-site laboratory, and staffed with board-certified physicians and emergency trained registered nurses. For the last four years, Adeptus Health has exceeded the 95th percentile in patient satisfaction according to patient feedback collected nationwide by Press Ganey Associates Inc. Adeptus Health also was named a 2016 and 2017 Best Workplaces in Healthcare by Great Place to Work® and Fortune Magazine.  For more information, please visit adpt.com.

    Responsibilities

    The Patient Access Lead (PAL) is responsible for guiding and motivating the Patient Access Department within their facility. The Patient Access Lead reports directly to the Facility Administrator.  The PAL is the first point of contact with patients and serves one of the most important functions. The PAL will courteously and professionally greet patients and obtain accurate demographic and insurance information for registration. This position will work in harmony with clinical staff to ensure each patient is given the highest level of customer service and every staff member is treated with the utmost respect.  The PAL will carry-out his/her duties by adhering to the highest standard of ethical and moral conduct and fully support the mission, vision, and values of the Company.

    Qualifications

    Education and Experience:

    • Associate’s degree or 4 years of relevant experience required.
    • Minimum of 2 years customer service experience is required.
    • 1 year of management experience preferred.
    • Current BLS for the Healthcare Provider. Must have a current card from an American Heart Association (AHA) recognized course.
    • Experience working in an Emergency Department is preferred.
    • Experience providing customer service to patients and their families is preferred.
    • Experience working with patient records and charts is preferred.
    • Understanding of insurance plans is preferred.

    Keywords

    Corporate15

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