Adeptus Health

Administrative Assistant

Job Location US-TX-Irving
Posted Date 3 days ago(3/13/2018 3:22 PM)
Regular Full-Time
Job ID
Adeptus Health - Corporate

Company Overview


About Adeptus Health

Adeptus Health is a leading patient-centered healthcare organization expanding access to the highest quality emergency medical care through its network of freestanding emergency rooms and partnerships with premier healthcare providers. All Adeptus Health freestanding facilities are fully equipped emergency rooms with a complete radiology suite of diagnostic technology, on-site laboratory, and staffed with board-certified physicians and emergency trained registered nurses. For the last four years, Adeptus Health has exceeded the 95th percentile in patient satisfaction according to patient feedback collected nationwide by Press Ganey Associates Inc. Adeptus Health also was named a 2016 and 2017 Best Workplaces in Healthcare by Great Place to Work® and Fortune Magazine.  For more information, please visit


The Administrative Assistant provides direct support to the Director of the Physician Service Department and Scheduling team as it relates to all aspects of Physician practice management duties. Performs a wide range of administrative and office support activities for the Physician Services and scheduling department. Interacts with Senior Management billing, IT, and Accounting on processes, as it relates to provider onboarding. Generates reports from SalesForce, ShiftAdmin, ExponentHR and One App to analyze provider data. Ensures that all high quality standards are maintained and provides feedback to improve processes while contributing to the development of policies and procedures. Attends to administrative and clerical details utilizing initiative, problem analysis techniques, good judgment and confidentiality. This is a Non-Exempt position.

Job Responsibilities and Duties

Essential Job Functions:
• Answer, screen, and transfer inbound phone calls for Director, Physician Services
• General clerical duties including copying, faxing, and mailing
• Maintain electronic and hard copy filing system
• Retrieve documents from filing system
• Handle requests for information and data
• Resolve administrative issues and inquiries
• Prepare and modify documents, including correspondence, presentations, reports, drafts, memos, and emails
• Prepare agendas for meetings and prepare schedules for Director, Physician Services
• Record, compile, transcribe and distribute minutes of meetings
• Assures all data is entered into system and/or tracking spreadsheets in a timely and thorough manner per policy and procedures
• Prepares accurate and timely reports for internal staff
• Interfaces with Senior Management, Billing, IT, Accounting and Patient Accounts Departments
• Demonstrates professional conduct and complies with company and departmental policies and procedures
• Maintains systems to identify medical staff members and their clinical privileges; prepares and maintains other related records and reports
• Monitors and suggests revisions to scheduling, onboarding, and processes as needed
• Attendance requirements are based on your current role and status of position (FT, PT or PRN). Please direct attendance requirements to your immediate supervisor and/or refer to the Employee Handbook for more attendance/scheduling details/policies


Supervisory Responsibility:
There are no supervisor responsibilities required.


Other Duties:
Please note this job description is not designed to cover in detail, or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


• Understands the company’s mission and carries this out in day-to-day operations
• Detail oriented with excellent organizational skills and customer service focused towards internal and external clients
• Manages processes to a deadline
• Excellent problem solving and decision-making skills
• Interacts with all levels of staff and outside clients in a professional manner while developing relationships with others that will enhance the business unit
• Excellent interpersonal and communication skills with the ability to work independently as well as part of a team
• Limits access to protected health information (PHI) to the information reasonably necessary to do the job and shares such information only on a need to know basis for work purposes. Handles confidential materials while using sound judgment. Files all office records as necessary
• Plans and organizes work effectively and ensures its completion
• Demonstrates initiative and strives to continually improve processes and relationships
• Analyzes situations, identifies problems and identifies and evaluates alternative courses of action through utilization of principles
• Demonstrates emphasis on improving quality of staff, systems and environment
• Must be highly effective in working objectively with a diverse group of people and demonstrates communication, organizational, administrative and office managerial skills
• Develops an understanding of responsibilities for Performance Improvement activities and participates in such activities
• Accepts and promotes organizational goals and functions with minimal supervision
• Exhibits proficiency with data entry and computer skills for generation of daily office communication
• Complies with established Safety and Patient Safety Program practices



Education and Experience:
• Bachelor’s Degree in Business, Health Care Administration or similar field preferred
• Proficiency with standard office equipment
• Experience with clerical and administrative procedure such as filing and record keeping
• Knowledge of principles and practices of basic office management
• Must have a clear and pleasant speaking voice
• Must be able to work independently, and prioritize workload to meet established goals and timelines
• Must have excellent organizational skills and the ability to manage multiple projects simultaneously
• An understanding of primary source verification of healthcare provider credentials
• Must have exceptional verbal and written communication skills, preferred
• Experience in provider scheduling, preferred
• Experience in ShiftAdmin, Salesforce, ExponentHR and Echo One APP preferred
• Advance Microsoft Office Suite skills


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