Adeptus Health

Patient Access Manager

Job Location US-AZ-Laveen
Posted Date 3 weeks ago(2/5/2018 4:28 PM)
Regular Full-Time
Job ID
Arizona General Hosp
Dignity Health Arizona General Hospital

Company Overview

Dignity Health Arizona General Hospital: Looking for a new, different way to practice healthcare? Well look no further! At Dignity Health Arizona General Hospital we pride ourselves on our work and our ability to give each patient the time they need and deserve. Whether you join our Hospital or one of our Free-Standing Emergency Rooms, you will become a valuable member of our healthcare team and your contribution is vital in providing the highest quality patient care. Dignity Health Arizona General Hospital is bringing a new level of healthcare to Arizona. Our state of the art facilities are designed with the clinical team in mind, allowing our team to focus on what is truly important – the patient. Make the right choice and follow a career path that leads with innovation and puts patient care at the forefront. Apply to join our team today!

About Adeptus Health

Adeptus Health (NYSE:ADPT) is a leading patient-centered healthcare organization expanding access to the highest quality emergency medical care through its network of freestanding emergency rooms and partnerships with premier healthcare providers. Adeptus Health owns and operates First Choice Emergency Room, the nation's largest and oldest network of freestanding emergency rooms and owns and/or operates hospitals and freestanding facilities in partnership with Texas Health Resources in Texas, UCHealth in ColoradoDignity Health in ArizonaOchsner Health System in Louisiana and Mount Carmel Health System in Ohio. All Adeptus Health freestanding facilities are fully equipped emergency rooms with a complete radiology suite of diagnostic technology, on-site laboratory, and staffed with board-certified physicians and emergency trained registered nurses. For the last three years, Adeptus Health has exceeded the 95th percentile in patient satisfaction according to patient feedback collected nationwide by Press Ganey Associates Inc. Adeptus Health also was named a 2016 Best Workplaces in Healthcare by Great Place to Work® and Fortune Magazine.


The Patient Access Manager is responsible for supervising, guiding and motivating the Patient Access Department. Some of the typical duties for patient access managers include mentoring and training new staff in the admissions department, monitoring the data collected in the admission process for accuracy, coordinating the daily activities of staff members in the department to ensure a high level of customer service, and ensuring that all staff members in their department are complying with departmental, institutional, and national policies and regulations. They may also be responsible for overseeing certain financial aspects of the admissions department, such as the budget, and the resources needed by the department. In addition to management duties, the manager also functions as the Patient Access Representative during scheduled shifts.




Education and Experience

  • Associate’s degree or 4 years of relevant experience required. Bachelor’s degree is preferred.
  • Minimum of 4 years of face to face customer service experience is required.
  • Minimum of 2 years of management experience is required, including experience in interviewing, talent selection, and employee development.
  • Current BLS for the Healthcare Provider. Must have a current card from an American Heart Association (AHA) recognized course.
  • Experience providing customer service to patients and their families is preferred.
  • Experience working in an Emergency Department is preferred.
  • Experience working with patient records and charts is preferred.
  • Understanding of insurance plans is preferred.






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