Adeptus Health is a leading patient-centered healthcare organization expanding access to the highest quality emergency medical care through its network of freestanding emergency rooms and partnerships with premier healthcare providers. All Adeptus Health freestanding facilities are fully equipped emergency rooms with a complete radiology suite of diagnostic technology, on-site laboratory, and staffed with board-certified physicians and emergency trained registered nurses. For the last four years, Adeptus Health has exceeded the 95th percentile in patient satisfaction according to patient feedback collected nationwide by Press Ganey Associates Inc. Adeptus Health also was named a 2016 and 2017 Best Workplaces in Healthcare by Great Place to Work® and Fortune Magazine. For more information, please visit adpt.com.
The Director of Quality and Risk establishes effective working relationships with all constituencies including patients, physicians and associates. The DQR identifies and remedies issues through continuous patient/customer satisfaction and performance improvement data through associate and physician involvement. The DQR directs and coordinates all department activities to assure continuous monitoring of hospital-wide Performance Improvements. This position directs and coordinates all department activities regarding patient satisfaction initiatives and activities. The DQR oversees the management of Infection Control, Worker’s Compensation and Employee Health Services. This position consults with administration on Risk Management issues. The DQR ensures the highest quality and safe delivery of patient care, maintains compliance with professional nursing, The Joint Commission, and all Federal and State standards of care.
Education and Experience