Adeptus Health

Patient Access Representative

US-AZ-Laveen
2 weeks ago
Type
Regular Full-Time
Job ID
11290
Shift
Night
Arizona General Hosp
Dignity Health Arizona General Hospital

Company Overview

Dignity Health Arizona General Hospital: Looking for a new, different way to practice healthcare? Well look no further! At Dignity Health Arizona General Hospital we pride ourselves on our work and our ability to give each patient the time they need and deserve. Whether you join our Hospital or one of our Free-Standing Emergency Rooms, you will become a valuable member of our healthcare team and your contribution is vital in providing the highest quality patient care. Dignity Health Arizona General Hospital is bringing a new level of healthcare to Arizona. Our state of the art facilities are designed with the clinical team in mind, allowing our team to focus on what is truly important – the patient. Make the right choice and follow a career path that leads with innovation and puts patient care at the forefront. Apply to join our team today!

About Adeptus Health

Adeptus Health is a leading patient-centered healthcare organization expanding access to the highest quality emergency medical care through its network of freestanding emergency rooms and partnerships with premier healthcare providers. All Adeptus Health freestanding facilities are fully equipped emergency rooms with a complete radiology suite of diagnostic technology, on-site laboratory, and staffed with board-certified physicians and emergency trained registered nurses. For the last four years, Adeptus Health has exceeded the 95th percentile in patient satisfaction according to patient feedback collected nationwide by Press Ganey Associates Inc. Adeptus Health also was named a 2016 and 2017 Best Workplaces in Healthcare by Great Place to Work® and Fortune Magazine.  For more information, please visit adpt.com.

Responsibilities

The Patient Access Representative (PAR) is the first point of contact with patients and serves one of the most important functions in our hospital. The PAR will courteously and professionally greet patients and obtain accurate demographic and insurance information for registration. This position will work in harmony with clinical staff to ensure each patient is given the highest level of customer service and every staff member is treated with the utmost respect.  The PAR will carry-out his/her duties by adhering to the highest standard of ethical and moral conduct and fully support the mission, vision, and values of the Company. This is a non-exempt position.

 

Responsibilities include but are not limited to:

  • Demonstrates ability to effectively communicate (written and oral) with individuals and groups of various backgrounds and educational levels in a high stress environment.
  • Demonstrates ability to manage multiple, changing priorities in an effective and organized manner, under stressful demands while maintaining exceptional customer service.
  • Exhibits a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skill.
  • Inform patients of hospital rates, rules and regulations and answers patients’ questions.  If unable to answer questions, investigates all avenues available to resolve concerns.
  • Reviews and processes patient registration forms and ensuring they contain all necessary documents.  Verifies Demographic and insurance information.  Obtains all necessary signatures.  Inputs patient information into computer to produce patients/ labels, account number, and forms.  Scans at time of registration all insurance cards, state I.D., Advance Directives and other signed registration forms.
  • Assists in training new employees for the admitting responsibilities.  Performs clerical duties, computer operational duties, filing, record keeping, answering phones, while demonstrating exceptional customer service.
  • Obtains pre-authorization and pre-certification as needed.
  • Addresses questions and requests regarding financial assistance.  Collects any payment due upon admission and assures insurance verification process is completed.  Complete and balance all daily transaction paperwork.
  • Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
  • Follows and maintains current knowledge of company and department policies and procedures.
  • All members of the team are responsible for ensuring the facility is cleaned and well maintained.
  • Ability to flex schedule to meet the department needs to include longer scheduled shifts and may include night, weekend and holiday coverage.

Qualifications

Education & Experience

  • Minimum of two years of face to face customer service experience is required.
  • High school diploma or equivalent is required; some college is preferred
  • Current BLS for the Healthcare Provider is required
    • Must have a current card from an American Heart Association (AHA) recognized course. Note: exclusively online courses are not offered by the AHA.
  • Experience providing customer service to patients and their families is preferred
  •  Experience working in an Emergency Department is preferred
  • Experience working with patient records and charts is preferred
  • Insurance verification experience and understanding of insurance plans is preferred, as well as obtaining pre-authorizations and pre-certifications
  • CHAA certification preferred

Skills & Attributes

  • Ability to incorporate excellent customer service skills in dealing with patients, personnel, physicians, and peers.
  • Must be self-driven and possess the ability to work in teams with minimal daily supervision.
  • Ability to work in a fast-paced, professional environment.
  • Ability to communicate in a clear, concise, and organized manner and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Proficiency in Microsoft Office is required. 

Keywords

Corporate15

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