Adeptus Health

Administrative Assistant - Patient Accounts

2 weeks ago
Regular Full-Time
Job ID
Adeptus Health - Corporate

Company Overview


About Adeptus Health

Adeptus Health is a leading patient-centered healthcare organization expanding access to the highest quality emergency medical care through its network of freestanding emergency rooms and partnerships with premier healthcare providers. All Adeptus Health freestanding facilities are fully equipped emergency rooms with a complete radiology suite of diagnostic technology, on-site laboratory, and staffed with board-certified physicians and emergency trained registered nurses. For the last four years, Adeptus Health has exceeded the 95th percentile in patient satisfaction according to patient feedback collected nationwide by Press Ganey Associates Inc. Adeptus Health also was named a 2016 and 2017 Best Workplaces in Healthcare by Great Place to Work® and Fortune Magazine.  For more information, please visit


The Administrative Assistant provides support for various patient account personnel and groups, including Collections, Patient Relations, Billing, A/R, claims processing and Revenue Cycle managers.  Primary role will be assisting the communications (phone, email, fax, etc.), helping with schedules, light spreadsheet work and analysis, working with vendors and other outside parties, creating/filling out forms, and other similar administrative tasks.  This is a non-exempt position.

Job Responsibilities and Duties

Essential Job Functions:

  • Manage calendars and schedule appointments for department leadership
  • Maintain and publish corporate monthly calendar
  • Screen incoming calls and correspondence and respond independently when possible for department leadership while coordinating associated resources
  • Prepare agendas, notices, minutes and resolution for meetings
  • Organize programs, events, meetings or conferences by arranging facilities and caterers, issuing information/invitations, coordinating speakers and controlling event budget
  • Take and transcribe dictation and compost and prepare confidential correspondence, reports and other complex documents following meetings and events
  • Perform complex and confidential administrative functions including developing and typing taped dictation or written correspondence.  Respond to routine external correspondence.  Type emails, purchase requisitions, payment requests and other department forms and documents
  • Create and maintain database and spreadsheet files as requested by corporate managers
  • Arrange complex and detailed travel plans and itineraries; and compile documents for travel-related meetings for department leadership
  • Prepare periodic expense reports and/or various corporate credit card reconciliations
  • Maintain confidentiality
  • Manage communications (faxes, emails, phone calls) for staff or managers in Revenue Cycle
  • Order supplies and maintain department supply closet
  • Maintain various database and spreadsheet files as requested by corporate managers.
  • Provide support coverage for Revenue Cycle positions during vacancies
  • Attendance requirements are based on your current role and status of position (FT, PT or PRN).  Please direct attendance requirements to your immediate supervisor and/or refer to the Employee Handbook for more attendance/scheduling details/policies

Supervisory Responsibility:



Other Duties:

Please note this job description is not designed to cover in detail, or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.



  • Effective and efficient time management skill
  • Must incorporate excellent customer service skills in dealing with personnel, physicians, peers and clients
  • Must express information in a clear, concise and organized manner
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Communicates appropriately using good interpersonal skills. Positive, professional demeanor is projected through verbal and non-verbal communicationsInitiative is demonstrated to proactively identify and resolve problems
  • Appropriate resources throughout the Organization are used consistently to meet customer needs
  • Relationships with staff in other work areas are fostered to meet internal and external customer needs
  • Privacy is maintained at all times for patient informationPositive working relationships with peers, management and customers are maintained at all times
  • Ability to field and address concerns and questions


Education and Experience:

  • High school diploma or equivalent
  • 2 years of experience in administrative support or related education and/or training
  • Ability to read, analyze, and interpret general business reports
  • Ability to write reports, business correspondence and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Proficiency in Centricity, Evident, Epic, Excel, and Microsoft Office
  • Stringent adherence to all HIPAA laws


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