Adeptus Health

Patient Access Lead

US-CO-Longmont
3 weeks ago
Type
Regular Full-Time
Job ID
10885
Shift
Day
Longmont MC
UCHealth Emergency Room

Company Overview

UCHealth: UCHealth strives to provide Colorado with the highest quality emergency medical care with the highest quality patient experience. We are a partnership combining the Memorial Health System, based in Colorado Springs, Poudre Valley Health System, based in Fort Collins, and Denver metro-based University of Colorado Hospital. We've partnered with Adeptus Health to operate freestanding, state-of-the-art emergency rooms in neighborhoods across Denver and Colorado Springs. Our approach offers the same quality of care found in a hospital ER, but without the wait or the driving time needed to reach a hospital ER. Our commitment to innovative, quality healthcare is one of the reasons US News & World Report ranked us among the best hospitals in the country. Apply to join our team today!

About Adeptus Health

Adeptus Health is a leading patient-centered healthcare organization expanding access to the highest quality emergency medical care through its network of freestanding emergency rooms and partnerships with premier healthcare providers. All Adeptus Health freestanding facilities are fully equipped emergency rooms with a complete radiology suite of diagnostic technology, on-site laboratory, and staffed with board-certified physicians and emergency trained registered nurses. For the last four years, Adeptus Health has exceeded the 95th percentile in patient satisfaction according to patient feedback collected nationwide by Press Ganey Associates Inc. Adeptus Health also was named a 2016 and 2017 Best Workplaces in Healthcare by Great Place to Work® and Fortune Magazine.  For more information, please visit adpt.com.

Responsibilities

The Patient Access Lead (PAL) is responsible for guiding and motivating the Patient Access Department within their facility. The Patient Access Lead reports directly to the Facility Administrator.  The PAL is the first point of contact with patients and serves one of the most important functions. The PAL will courteously and professionally greet patients and obtain accurate demographic and insurance information for registration. This position will work in harmony with clinical staff to ensure each patient is given the highest level of customer service and every staff member is treated with the utmost respect.  The PAL will carry-out his/her duties by adhering to the highest standard of ethical and moral conduct and fully support the mission, vision, and values of the Company.

Qualifications

Education and Experience:

  • Associate’s degree or 4 years of relevant experience required.
  • Minimum of 2 years customer service experience is required.
  • 1 year of management experience preferred.
  • Current BLS for the Healthcare Provider. Must have a current card from an American Heart Association (AHA) recognized course.
  • Experience working in an Emergency Department is preferred.
  • Experience providing customer service to patients and their families is preferred.
  • Experience working with patient records and charts is preferred.
  • Understanding of insurance plans is preferred.

Keywords

Corporate15

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